17bd's Privacy Policy

This privacy policy ("Policy") governs the data privacy relationship between the 17bd platform ("17bd", "we", "us") and its users ("you", "your"). When you use 17bd's website or services, you are considered to have agreed to the terms of this Policy. Please read and understand this policy in full.

We believe your privacy is a fundamental right. That is why 17bd always handles your personal information with the greatest care and keeps your data secure through SSL encryption technology. In this policy we transparently describe what information is collected, why it is collected, and how it is used.

1. Types of Information Collected

The following types of information may be collected during registration and use of services on the 17bd platform:

a. Personally Identifiable Information

• Full name and date of birth
• Email address and contact details
• National ID or passport number (for identity verification purposes)
• Current residential address

b. Financial Information

• bKash, Nagad, or Rocket account numbers (for transaction processing)
• Deposit and withdrawal history
• Transaction amounts and timestamps

c. Technical Information

• IP address and device identity
• Browser type and operating system information
• Website browsing activity and session data
• Information collected through cookies and similar tracking technologies

d. Gaming Activity Information

• Play history, bet amounts, and results
• Records of bonus and promotional offer usage
• VIP program participation details

2. Methods of Data Collection

17bd collects your information in the following ways:

• Directly provided information: Information you provide yourself when filling in registration forms, updating your account, and contacting the support team.
• Automatic collection: Information automatically collected through cookies, log files, and web beacons while you use the website.
• Information from third parties: Information received from identity verification services and payment processors.
• KYC (Know Your Customer) process: Documents collected during identity verification and proof of address as part of regulatory compliance.

We collect only the information that is necessary to provide our services and is legally justified.

3. Purpose of Data Use

17bd uses collected information for the following purposes:

a. Account Management and Service Delivery

Your information is used to create and manage your account, verify your identity, process financial transactions, and ensure gaming services. Financial information is essential to safely complete deposits and withdrawals via bKash, Nagad, and Rocket.

b. Customer Service and Support

Our 24/7 live chat support team may use your account information to resolve any issues you encounter. This is solely for the purpose of providing you with quality service.

c. Security and Fraud Prevention

Your information is used to detect suspicious activity, prevent unauthorized access, and combat money laundering (AML) and fraud.

d. Responsible Gaming

Your information is used to monitor your gaming habits, identify problematic playing patterns, and provide responsible gaming tools.

e. Promotional Communications

With your consent, your contact information may be used to send you special offers, bonuses, and promotional updates from 17bd. You may request to stop receiving these communications at any time.

4. Data Storage and Security

17bd gives the highest priority to protecting your information. We have put the following security measures in place:

• SSL Encryption: All data transmissions are protected by industry-standard SSL (Secure Socket Layer) encryption technology.
• Access Controls: Only authorized staff have access to your personal information, and they operate under strict confidentiality agreements.
• Secure Data Storage: Your information is stored in encrypted databases that undergo regular security audits.
• Retention Period: Information is retained for as long as your account is active and as required to meet legal obligations. Even after account closure, certain information may be retained for a specified period in accordance with regulatory requirements.

Despite our best efforts, no transmission of information over the internet or electronic storage is completely secure. However, we use the highest standard of technology and processes to protect your information.

5. Sharing Information with Third Parties

17bd never sells your personal information. However, information may be shared with specific third parties in the following circumstances:

a. Service Provider Partners

The minimum necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket), identity verification, and technical support. All such partners operate under strict confidentiality agreements.

b. Game Providers

Games from providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft are available on our platform. Limited information necessary for game operation may be shared with these providers.

c. Legal and Regulatory Obligations

We may be required to disclose information pursuant to court orders, legal processes, or valid requests from government authorities. This also applies in cases of fraud investigation or law enforcement.

d. Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. You will be notified in advance in such cases.

6. Cookies and Tracking Technologies

The 17bd website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience using our services.

Types of Cookies Used

• Essential Cookies: These cookies are necessary for the core functions of the website, maintaining login sessions, and ensuring security.
• Functionality Cookies: Used to remember your preferred settings, language, and other personalized experiences.
• Analytics Cookies: Collect website usage statistics to help improve the quality of our services.

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit the functionality of the website.

7. User Rights

You have the following rights regarding your personal information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: If your information is incomplete or incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, though it may not be possible to delete all information due to legal obligations.
• Right to Restrict Processing: In some cases you may request that the processing of your information be restricted.
• Right to Object: You have the right to object to the use of your information for marketing purposes.
• Right to Data Portability: You may request to receive your information in a structured, commonly used format.

To exercise these rights, please contact our support team. We will process your request within a reasonable time.

8. Protection of Minors

17bd is for persons aged 21 and over only. We do not intentionally collect personal information from anyone under the age of 21.

We verify age during the registration process, and if we become aware that someone under 21 has created an account, that account will be closed immediately and the associated information will be deleted. If a parent or guardian believes their child has created an account, please notify our support team immediately.

9. Privacy Policy Changes

17bd reserves the right to change, revise, or update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the main page of the website.
• The date of the change will be shown at the top of this page as "Last Updated".

Continued use of 17bd after any changes will be considered your acceptance of the updated policy. You are advised to review this policy regularly.

10. Contact

For any questions or comments about this privacy policy, or to exercise your rights, please contact us:

Your privacy is our priority. You can find more information on the Responsible Gaming page and answers to common questions on the FAQ page.